Emotional Intelligence Essay Example for Free

Emotional Intelligence Essay The strong correlation between emotional intelligence and managerial skills has instigated speculation as to whether managers must possess proficient emotional intelligence, namely, interpersonal and intrapersonal skills in the areas of self-awareness, self-regulation, self-motivation, empathy and social awareness (Rahim et al. 2002), in order to manage successfully in the workplace. The purpose of this essay is to explore the role emotional intelligence plays in one’s ability to effectively manage a workplace. Managers must possess a high degree of emotional intelligence to manage successfully for a myriad of reasons. Managers who exhibit high levels of emotional intelligence and an awareness of how their actions will impact others are more proficient at resolving conflict within the workplace. Furthermore, a high level of emotional intelligence within the workplace, promoted by managers who encourage said environment, increases the employee’s job satisfaction which in turn results in greater productivity. A manager who can effectively communicate, conscious of the emotions of others will ultimately prove to be a more successful leader in the workplace. A self-awareness of how one’s actions can influence others, inherent of a manager’s high emotional intelligence allows them to manage successfully within the workplace by allowing effective conflict resolution. Emotions play a crucial role in conflict, as ‘all conflict is inherently emotional’ (Jordan amp; Troth 2004, pp. 200) . The relationship between emotional intelligence and conflict management strategies has been explained by various organisational theories, the findings of which have many practical applications within the workplace. Those who possess a higher degree of emotional intelligence are able to resolve conflict more effectively, by adopting an approach which can fulfil the emotional needs of both parties. If an individual lacks a self-awareness of their emotions and an inability to control such emotions further conflict will often arise. Thus, an emotionally intelligent manager will have â€Å"superior conflict resolution skills and engage in greater collaboration†¦ to develop new solutions that satisfy both parties’ needs† (Jordan amp; Troth 2004, pp. 201). Social skills are a vital aspect of emotional intelligence, associated with one’s ability to resolve problems without demeaning employees, to prevent negative emotions inhibiting collaboration â€Å"and to handle affective conflict with tact and diplomacy† (Rahim et al. 2002, pp. 5). Managers who use their own emotional competencies can support their employees to improve their problem solving capacities. An employee’s perception of their manager is determined by factors such as the manager’s communication skills, conscientiousness within the workplace and social capabilities. Such a perception can have a positive influence on the employee’s conflict resolution capabilities and problem solving strategies. Thus, enhancing the emotional intelligence of managers within the workplace proves to be beneficial for contemporary organisations as it provides managers with the appropriate skills to resolve conflict with integrity and also provides a positive example to employees, encouraging them to adopt a similar approach. Statistical evidence carried out by Jordan and Troth (2004) corroborates this notion stating that those with a higher WEIP (Workplace Emotional Intelligence Profile) adopted more cooperative conflict management strategies. Mangers who exhibit a high degree of emotional intelligence promote a positive workplace environment in which the employees have a high level of job satisfaction, subsequently resulting in a lower staff turnover rate. A high level of job satisfaction within an organisation is an extremely desirable quality. According to Brunetto et al. (2012 pp. 429) employees who are content within the workplace exhibit increased productivity, lower levels of absenteeism and have lower turnover intentions. Furthermore, employees with high levels of job satisfaction display greater organisational commitment to their occupation, in which an employee identifies with their workplace and its objectives and wishes to maintain membership in the organisation. Managers who have substantial emotional intelligence are more likely to instil their employees with a higher level of job satisfaction as the managers are more proficient at controlling and assessing their own emotions and those of others in the workplace, which in turn increases morale and job satisfaction. Job satisfaction is vital within the workplace as it is inextricably linked to customer satisfaction and customer loyalty. Employees who experience high levels of job satisfaction can through their attitude instil a sense of customer satisfaction and loyalty which in turn escalates profitability and revenue growth. Therefore, an emotionally intelligent manager is more successful in the workplace as they increase the job satisfaction of their employees resulting in numerous benefits for the organisation including a low turnover rate and increased customer loyalty. An emotionally intelligent manager, with the ability to understand emotions in their self and others, will prove to be a successful leader. Moods and feelings play a vital role in the leadership process thus a strong aptitude for emotional intelligence is required of managers to be successful within the workplace. Whilst there is no singular theory of effective leadership, essential elements include collective objectives, instilling an appreciation of work behaviours and generating enthusiasm and optimism (George 2000). Managers with apt emotional intelligence are more capable in communicating their goals for the organisation in a manner that enhances a collective sense of enthusiasm. For example, a manager who exhibits high emotional intelligence may adopt such knowledge implies that employees have a tendency to be â€Å"supportive of the leader’s goals and objectives when the leader expresses con? ence in followers and serves to elevate their levels of self-ef? cacy† (George 2000, pp. 1040). Whilst accurately appraising employee’s emotions and influencing followers’ emotions can result in support for the leader’s objectives, there can also be negative repercussions. Managers who are so in tune to emotional needs of their employees â€Å"can be manipulative and emotionally demanding† (Ashkanasy amp; Daus 2002, pp. 81), particularly when the employees are susceptible to such exploitation. This behaviour can often result in mistrust and suspicion within the workplace, which can lessen the manager’s effectiveness. Furthermore, the decisive emphasis placed on the importance of emotional intelligence in being a successful leader can be problematic, as it drives the notion that emotional intelligence is the only characteristic required to be a successful leader and can misconstrue the realities of organisational leadership. It must be noted that despite the numerous characteristics encompassed by emotional intelligence which are associated with effective leadership, they aren’t an exhaustive list. Other factors, namely actual intelligence, are fundamental to effective leadership and critical to organisational success, including business success (Locke 2005). For the numerous reasons outlined, emotional intelligence is very important, indeed a necessary requirement, in the list of positive attributes a manager must possess for successfully managing employees in the workplace.

Why Launch An Advertising Campaign :: essays research papers

Why Launch An Advertising Campaign To start off, when your company is just becoming established in the British market, consumers will have no knowledge of your product, we must encourage or persuade the consumer to buy your product. To make customers aware of the product we must advertise. Large scale advertising mainly consists of advertising on TV, Radio, newspapers and other large scale media. This ensures that advertising reaches the largest amount of people in the shortest amount of time. It is likely that the consumer will be more interested in the product if they hear of on a national level such as TV or Radio. We must watch out for other companies in Britain that sell a similar product or overseas companies that sell in Britain so Pakanawa can analyse the British marketing strategy and improve upon it. Market Segmentation is also another factor to take notice of. Market segmentation helps to differentiate products for different age groups. For most product, there are segments of the market that you need to specifically advertise to. Fore example, different methods of advertising would be needed if you were to advertise to parents than to the children. For a lot of products their are a lot of age groups that you need to advertise for and these must be taken into consideration. We must analyse the different market segments that are applicable to Pakanawa and investigate how we can exploit these different market segments. An ad campaign is a very sensible idea because no-one will know about our products without the use of advertising. This means that we must concentrate on a good ad campaign so people will know about our products. Approximate prices are shown below for large scale advertising: TV  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Price agreed with company (500,000 + ) Radio   Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  (250,000 + ) Newspaper lineage ad  Ã‚  Ã‚  Ã‚  Ã‚  250 Newspaper full page  Ã‚  Ã‚  Ã‚  Ã‚  700-900 Cinema booklets  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  650.00 per cinema Flyers 0.08 per flyer As is shown above, advertising is very expensive when done on a large scale so to justify any form of large scale advertising it must be proven to be effective. At Pakanawaâ„ ¢ we must consider all angles of the media and come to a conclusion about advertising. What sort of advertising should you use? By far the most far reaching of these strategies is Television advertising. A large amount of people watch TV and this type of advertising will reach many social groups. Although this type of advertising is very expensive and even more so during peak times, TV advertising should be seen by the masses and encouraging a lot of new customers, so in time, TV advertising will pay for itself.

Analysis Act 1 Othello

Name: Adeisha Pierre Class: U6:3 Subject: Literature OTHELLO ACT 1 Lighting is important as it extends Shakespeare’s thematic concerns with the lightness and darkness of character and skin. Play begins in darkness. Entirety of Act one is in darkness. Critic: Norman Sanders: â€Å"The darkness helps to reveal Iago’s character because it is set in the night and it highlights the dark and devilish nature of his character. † The darkness feeds Iago’s malicious nature. Textual evidence: Iago: â€Å"Hell and night/ Must bring this monstrous birth to the world’s light. We see Iago’s obsession with evil. The darkness that Act one is enshrined in gives Iago the power he needs to plot against and deceive each character he communicates with. For instance he appears to be loyal to Othello whilst simultaneously uttering, â€Å"I hate the Moor. † Iago is Caucasian and is therefore referred to as having â€Å"white† skin. This purity and ligh t that the colour white is associated with however, does not extend to his character as Iago is too consumed by dark thoughts.Contrastingly, Othello who is an African Moor and therefore dark in complexion does not let his outward appearance interfere with his inner greatness. This is evident when the Duke says to Brabianto in Scene 3: â€Å"Your son-in-law is far more fair than black. † Shakespeare is extending the idea that man should not be judged by his race or outward appearance but rather by his merit. Language: Imagery used to unveil Iago’s mysterious character. (The image of Janus, Roman God with two faces. Iago swears by this God which is appropriate as Janus two faced-nesses or doubled personality facilitates Iago’s duplicative nature. Iago’s words turn into action. He acts one way with Othello and another way behind Othello’s back. This is why even though he is deceitful and malicious the characters on stage refer to him as â€Å"honest Iago. † His two faced-nesses therefore give him the power he needs to plot and manipulate. Textual reference: Othello says, â€Å"Honest Iago, / My Desdemona must I leave to thee: / I prithee, let thy wife attend on her: / And bring them after in the best advantage. At the end of the scene, when Iago is hatching his plan against Othello, he comments that â€Å"The Moor is of a free and open nature, / That thinks men honest that but seem to be so, / And will as tenderly be led by the nose / As asses are† Iago knows that Othello considers him honest, and he is planning on using that in his dishonest plans. Iago’s ability to wheel power spirals a series of events which is detrimental to most Characters. Shakespeare is letting the audience know to be careful of who they trust. Shakespeare challenges the racial stereotype and the norms of the Elizabethan era when he makes Othello the governor of Cyprus.Significant as it show the audience that despite societies norms people can still excel. Reinforces the idea of judging a man based on merit rather than race. War as a symbol of Othello’s struggle to find a balance between his Muslim/African background and his new status in Venice: The tension between Venice and Turkish fleet is a representation of Othello’s internal conflict. Turks are Muslim and so is Othello. He is therefore fighting a war against himself. It represents the conflict between â€Å"valiant†, â€Å"fair† Othello and the barbarity which takes place within him.

My First Day At The United States Army - 1211 Words

â€Å"Get off the God Damn bus privates!† Those words were the first sounds I heard as I stepped off that old white bus that day. Today was my first day to becoming a soldier in the United States Army. The date was July 12, 2013. I was only an 18 year old teenager who wanted nothing more in life than to follow in the footsteps of my great grandfather. My great grandfather had raised me and inspired me for this journey I was about to take part in. This was the day I would start basic training. I was feeling more anxious than ever. Don’t even get me started on how nervous I was. I had never been away from home more than a few days, and here I was about to embark on a two month long journey I knew close to nothing about. I can still remember to†¦show more content†¦We were all lined up and waiting patiently as big white buses came to a screeching stop in front of us. We were then instructed to grab our things and begin filing onto the bus one by one. The bus ride wasn’t too long, but it was long enough for some doubt and regret to creep into my consciousness. I looked around at everyone’s faces and they seemed to be thinking the same thing I was, and they all had frowns on their faces. I then noticed these men in the distance wearing a weird brown rounded hat. They all were broad shouldered, middle aged men and they were all standing in a line appearing eager. These men were known as drill sergeants. They were supposed to be the ‘meanest of the mean’. These drill sergeants were the men whose task was to shape teenagers into soldiers. The bus came to a sudden stop in front of the drill sergeants, and all of the sudden it felt as if a shot of electricity jolted down my spine. I knew that this was the last stop the bus would be making today and I was going to be forced to get off of the bus. As the bus stopped there was commotion at the front of the bus. We saw what seemed to be the largest out of the group of drill s ergeants getting onto the bus. â€Å"Get off the God Damn bus privates† yelled the large drill sergeant. You could tell he seemed angry by the tone in his voice. He must have been every bit of 6’8†, and 280 pounds. We all hustled of the